INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. At Indus Electric, we guarantee that you will receive the exact same authentic product shown in the images. We only source high-quality, genuine electrical accessories from official brands like Pakistan Cables, Philips, Legrand, and more. While there might be minor packaging updates from the manufacturers, the technical specifications and premium quality of the product remain exactly as described.

Where can I view my sales receipt?

Once your order is successfully placed, a digital copy of your sales receipt is instantly sent to your registered email address. You can also view, track, and download all your invoices and sales receipts at any time by logging into your account on the Indus Electric website and visiting the 'My Orders' section in your dashboard.

How can I return an item?

We offer a hassle-free return policy for our customers across Pakistan. If you receive a damaged, defective, or incorrect electrical item, you can initiate a return within 7 days of delivery.

  • Step 1: Ensure the item is unused and in its original brand packaging.
  • Step 2: Contact our customer support via WhatsApp or call at 0335-0216685.
  • Step 3: Pack the item securely and ship it back to our designated office address. Once verified, your refund or replacement will be processed swiftly.
Will you restock items indicated as “out of stock?”

Yes, we regularly restock our inventory. Since we deal with major national and international electrical brands (such as Royal Fan, Clopal, and Schneider), popular items like circuit breakers, switches, and premium wires are restocked within a few business days. You can click the "Notify Me" button on the product page or drop us a message on WhatsApp to get an estimated availability date or reserve your item in advance.

Where can I ship my order?

We provide secure and fast shipping all across Pakistan. Whether you are ordering electrical panels for a project in Karachi, Lahore, Islamabad, or any other city or town, our reliable logistics partners will deliver your order safely to your doorstep. Simply enter your complete shipping address during the checkout process, and we will handle the rest.

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